Baseball Concessions Manager – Bull City Hospitality G&A – Durham, NC
The Concessions Manager (CM) is responsible for the effective management and running of venue concessions operations including event planning support, food preparation and production, inventory, cash control, compliance with alcohol service polices, cleaning, safety, guest service, employee/volunteer training and supervision, troubleshooting, closing duties, and any other tasks assigned by the Food and Beverage Director. The Concessions Manager must provide a high level of event oversight, technical proficiency and operational/personnel support to ensure the smooth running of any assigned event.
The Concessions Manager will actively supervise, coach, counsel, direct, train and mentor employees in meeting company quality standards, and will independently initiate and authorize all employment actions such as hiring, termination, suspension, discipline, promotion and transfer. The Concessions Manager will provide oversight and resolution responsibility for employee performance issues. The Concessions Manager will actively and independently manage all aspects of employee relations to ensure a positive, harmonious, compliant and cooperative work environment.
This is a key position for the effective and profitable operation of the business. The employee must maintain excellent attendance and be available to work a variable event-driven schedule which to evenings and weekends. Open availability, professional presentation, outstanding interpersonal skills, self-direction and strong technical (computer and POS) aptitude required.
·Responsible for managing, developing and mentoring a staff of part time concessions employees, including initiating employment actions such as hiring, firing and discipline. Responsible for completing documentation of employee performance and attendance issues in accordance with company policy and practice.
·Ensure proper set-up of all concessions locations prior to doors. Set-up duties may include (but are not limited to): verifying opening inventory, assigning duties to concession workers (employee/volunteer), ensuring sanitation standards are met, verifying that each location is fully operational, ascertaining levels of food production based upon projected guest attendance has been met.
·Provide a high level of oversight and operational expertise resulting in the smooth, efficient and profitable execution of events.
·Manage and run all venue concessions operations before, during and after the event. Duties include staff scheduling, employee check-in, equipment inspection, POS monitoring and troubleshooting, guest complaint resolution, training, food production, clean-up, post-event reconciliation and reporting, and any other duties as assigned by the Food and Beverage Director.
·Willing to cover any open position to assure location is fully operational and company standards pertaining to speed of service and guest satisfaction are met; assist with Premium Services operations and event needs, as directed by the Food and Beverage Director.
·Provide direction and oversight to concessions associates. Ensure that all Bull City Hospitality and venue policies, procedures and practices are adhered to, including compliance with alcohol service and food handling / sanitation guidelines, general safety policies and procedures. Report any alcohol service or other compliance issues to Food and Beverage Director immediately.
·Complete post-event evaluations, data compilation, tracking of monetary and product shortages, generating reports; serves as a resource for POS applications, training, and hardware problems.
·Ensure work environment is safe and free from harassment or discrimination; immediately address all safety concerns, potential hazards, accidents or incidents. Relays safety/health issues to management immediately.
·Ensure event staff and volunteers are aware of work place expectations; provide on-going assistance, training and mentoring to event staff and volunteers; promote a positive, enthusiastic and cooperative workplace environment by working side-by-side with staff and volunteers; reinforce procedures and practices through repetition; lead by example and provide on-going constructive feedback.
·Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, professional and courteous manner which fosters a positive, enthusiastic and cooperative work environment.
·Ability to make sound business/operations decisions (i.e. regarding employee placement, staffing adjustments, and/or respond to technical, product or equipment challenges during an event) quickly and under pressure.
·Ability to speak, read, and write in English.
·Solid working knowledge of computer applications: Microsoft office, POS systems, timekeeping system.
·Ability to work well in a team-oriented, fast-paced, event-driven environment.
·Possess a thorough working knowledge of all existing concessions locations: geographical location, equipment, evacuation procedures, adjacent employee and guest areas, and facility access.
·Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to Bull City Hospitality and venue concession operations.
·Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation and product inventory.
·Ability to handle cash accurately and responsibly.
·Ability to consistently adhere to the highest standards of integrity, professionalism, ethics and confidentiality.
·Associate’s degree (A.A.) or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
·Nationally recognized, advanced food service sanitation training course certification.
A pre-employment drug screening is required. All candidates must apply online at https://workforcenow.adp.com/mdf/recruitment/recruitment.html?cid=290e1fc8-a28d-477b-b05d-146069c94791&sid=Y2FwaXRvbGJjaQ%3D%3D&jobId=876831022_3923&lang=en_US. EOE M/F. All Capitol Broadcasting Company properties are tobacco free. Capitol Broadcasting Company participates in E-Verify.
Capitol Broadcasting Company, Inc. is a diversified communications company which owns and/or operates WRAL-TV , WRAL Digital , WRAZ-TV, WRAZ Digital, WRAL-FM , WRAL-HD2, WCMC-FM, WCMC-HD1, WDNC-AM, WCMC-HD2, WCMC-HD3, WCLY-AM, WCMC-HD4, Microspace , CBC New Media Group and Wolfpack Sports Properties (a joint venture with Learfield) in Raleigh, NC; WILM-TV, WILT-LD and Sunrise Broadcasting in Wilmington, NC; The Durham Bulls Baseball Club, Bull City Hospitality and Bull Durham Beer Co., and the American Underground startup hub in Durham, NC; Holly Springs Salamanders in Holly Springs, NC; and real estate interests including the American Tobacco Historic District in Durham, NC, and Rocky Mount Mills in Rocky Mount, NC; and Professional Builders Supply (an equity partnership) in Morrisville, NC.
It is the policy of the company to be fair and impartial in all relations with employees and applicants for employment. No person will be discriminated against in employment because of race, color, religion, age, sex, military status, national origin, physical/mental disability, or any other characteristic protected by applicable federal or state law.