The National Association of Concessionaires (NAC) is excited to report that world renowned customer service expert Dennis Snow will address the 2016 Concession and Hospitality Expo with, “Creating a World Class Service Organization.” The address will take place on Wednesday, July 20 from 9:00 to 10:00 AM. The 2016 Concession & Hospitality Expo will take place on July 19-22 at the Depot Renaissance in Minneapolis. You can click here for more information.
Dennis will also participate in a panel discussion, “People are our Most Valuable Asset,” which will address team work, staff engagement and recruiting the right people for the rights job. The panel will include Ken Whiting of Whiting’s Food Concessions and Kit Moss of Kit Moss of Kit Moss Marking and Revenue Development.
Dennis Snow’s customer service abilities were honed over 20 years with the Walt Disney World Company. There, he developed his passion for service excellence and the experience he brings to the worldwide speaking and consulting he does today.
He began his Disney career in 1979 as a front-line attractions operator. As he advanced through the company, Dennis managed various operating areas throughout the park, learning and applying the skills it takes to run a world-class, service-driven organization.
Dennis launched a division of the Disney Institute responsible for consulting with some of the world’s largest companies including ExxonMobil, AT&T, and Coca Cola. During this time, he presented to audiences in diverse locations around the world, such as South Africa, Australia, Mexico, England and Argentina. This division quickly became the fastest growing venture of the Disney Institute and experienced repeat business of nearly 100%.
He also spent several years with the Disney University, teaching corporate philosophy and business practices to cast members and the leadership team. While there, he coordinated the Disney Traditions program which is universally recognized as a benchmark in corporate training. In his last year with Walt Disney World®, Dennis’ leadership performance was ranked in the top 3% of the company’s leadership team.
Today, Dennis is a full-time speaker, trainer and consultant who helps organizations achieve goals related to customer service, employee development and leadership. Some of his clients include Huntington Bank, BMW Financial Services, Florida State University and Johns Hopkins Hospital. His articles appear in a number of industry publications and he is a featured guest “expert” on customer service, on several business news-talk radio shows. He is the author of the book, Lessons from the Mouse: A Guide for Applying Disney World’s Secrets of Success to Your Organization, Your Career, and Your Life.