Concessions Manager – Charlotte Regional Visitors Authority


Position: Concessions Manager
Company: Charlotte Regional Visitors Authority
Location: Food & Beverage – Bojangles’ Coliseum and Ovens Auditorium

Who We Are
The Charlotte Regional Visitors Authority will leverage our hospitality marketing and management expertise to maximize the impact of the Charlotte Region’s economy…creating opportunities and jobs for our community.

Job Summary
The Concessions Manager is responsible for supervising concessions stands, carts and warehouse functions at Bojangles’ Coliseum and Ovens Auditorium ensuring that all operations are carried out successfully. Some additional responsibilities may include functions at other CRVA venues.

Essential Job Duties:

-Maintains communication lines with facility management for effective event planning.
-Maintains optimum standards of sanitation and safety in accordance with all applicable regulations.
-Ensures accuracy and accountability of all cash handling procedures of the food and beverage department.
-Schedules, trains and directs all Concessions and Warehouse staff.
-Completes payroll records of department staff.
-Identifies marketing opportunities and develops strategies to achieve greater sales volume.
-Maintains proper inventory levels for scheduled events by working with warehousing staff.
-Ensures compliance with all NC ABC regulations.
-Ensures adequate levels of product by continual supervision of stock levels.
-Ensures concession stands are set up for each business day.
-Upholds and enforces hospitality standards through daily reminders, training, observation, follow-up; investigates food quality and service complaints.
-Maintains positive client and customer relations.
-Maximizes technology POS system for efficiency and customer service enhancement.
-Develops a highly engaged team and cultivates and employee first culture.
-Prepares various operational reports.
-May perform other duties as required.
-Must be able to work flexible schedule which may consist of nights, weekends and/or holidays.

Scope of Responsibility

-This job has some budgetary responsibilities.
-This job will have periodic access to confidential data including financial statements, company records and/or minutes, customer quotes, and company plans, designs, and programs.

Supervisory Responsibility

-Manages 6 part-time subordinate supervisors who supervise up to seventy five employees in the Concessions department during events. Is responsible for the overall management, coordination, and evaluation of concession employees. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems.

Knowledge and Skill Requirements

-Language Ability: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

-Math Ability: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

-Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

-To perform this job successfully, an individual should have knowledge of the Microsoft Office suite; Food Service equipment; and Two-way radio.

Education and Experience

-High school diploma or general education degree (GED); and three to four years related experience and/or training; or equivalent combination of education and experience.

Physical Demands

-The employee must regularly lift and /or move up to 60 pounds.
-Specific vision abilities required by this job include close vision. While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel and talk or hear. The employee is frequently required to stand and walk.

Work Environment

-The noise level in the work environment is usually loud.

Travel Required

-This incumbent in this job may have occasional travel back and forth to CRVA venues to assist as needed.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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