Concessions Manager – Ralph Engelstad Arena

POSITION: Concessions Manager
COMPANY: Ralph Engelstad Arena
LOCATION: Grand Forks, North Dakota
DEADLINE: June 15, 2016

Ralph Engelstad Arena is seeking an experienced Concessions Manager for the Ralph Engelstad Arena complex in Grand Forks, North Dakota. The Concessions Manager will be the senior-most person in the concessions department and will be responsible for all in-house concessions operations and will manage one full-time employee, as well as part-time employees, non-profit groups and service organizations as part of the service staff.

Ralph Engelstad Arena is the home of the reigning NCAA Men’s Hockey National Champions and is widely considered to be one of the nicest sports and entertainment arenas in the world. The Ralph Engelstad Arena complex is located on the campus of the University of North Dakota and includes an 11,634 seat main arena, 3,200 seat basketball and volleyball facility, and community rink.

The Concessions Manager will be responsible for all facets of the complex’s concessions operation, including but not limited to the following list of items:

-Concession stand operations (including permanent stands, as well as portable carts and kiosks);

-Food quality

-Inventory management (including ordering, receiving, and storage);

-Maximizing sales and profits from the concessions operation;

-Leadership and direction for all concessions staff;

-Financial analysis; payroll; and cash management;

-Staff selection, training, guidance, development and supervision;

-Implementation and oversight of all policies related to concessions operations;

The ideal candidate will possess the following qualifications/skills:

-Bachelor’s degree and/or appropriate combination of education and experience

-Professional and/or collegiate sports and entertainment venue experience

-Minimum of 5 years leadership and food service management experience within a diverse food and beverage environment, to include management of a large staff at a large venue

-Strong working knowledge of food safety, sanitation, and general workplace safety standards with knowledge of Health Department requirements

-Strong strategic and critical thinking skills

-Strong financial skills, including developing and managing budgets, utilization of data to make effective business decisions, and proven ability to deliver on growth strategies;

-Technologically savvy, with high proficiency operating common software programs, including oversight and management of an electronic point-of-sale system;

-Demonstrated ability to provide leadership strength to a diverse team of staff as well as providing direction for selection, training, guidance, development and supervision;

-Strong customer focus, with demonstrated success in developing a team that is customer oriented;

-Demonstrated success in interfacing with a variety of organizational functions and divisions to accomplish tasks and highly developed organizational skills

-Ability to work extended or irregular hours to include nights, weekends and holidays

-Proven ability to work effectively with all levels of staff and management

-Ability to communicate effectively both orally and in writing

-Initiative in identifying and resolving problems timely and effectively

-Must be able to lift up to 50 pounds and must be able to work in a work environment with fluctuating temperatures (i.e. freezers, walk-in coolers, kitchen areas)

Competitive salary commensurate with experience.

Please send resume and cover letter to: Ralph Engelstad Arena, Attn: Human Resources, One Ralph Engelstad Arena Drive, Grand Forks, ND 58203, Fax to 701.777.6643 or e-mail Review of applicants will begin on June 13, 2016.


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