General Manager, Key Bank Center, Buffalo, New York – Delaware North

The Opportunity

Delaware North Sportservice is hiring a General Manager to lead and oversee personnel and operations at KeyBank Center in Buffalo, NY. As General Manager, you will be responsible for training and developing your team, managing people, processes, budgets and expenses.

The ideal candidate for this position is a high-performer who wants to work in a high-profile, high-energy location as part of the broader Delaware North SportService team. At KeyBank Center, we seek to deliver an authentic Buffalo experience to our valued guests, and the General Manager will help bring this vision to life. If you consider yourself to be an innovator in sports concessions & premium food & beverage, are a strong leader with excellent communication skills to not only engage with our client, but also creating the right environment that motivates our associates to provide exceptional customer service, while delivering an all-around first-class guest experience.

At Delaware North, we care about our associates. We are committed to invest in our people’s personal and professional journeys, without you, there is no us. These are just some of the benefits we offer: health, dental, and vision insurance, 401(k) with company match, performance bonuses, paid vacation days and holidays, and generous friends-and-family discounts at many of our hotels and resorts. Click here to learn more.

-Salary up to $150,000 + bonus
-Full relocation provided


-Maintain positive client relations through effective communication and prudent financial practices, while providing efficient services and quality products.
-Develop and manage all vendor relationships.
-Hire, train, and develop a management team and ensure all associates, union and non-union, at the venue are supported and managed effectively in order to provide an optimal experience for guests and associates.
-Determine and control staffing levels in an effort to maximize net returns to Delaware North and the client while maintaining guest service levels.
-Make operational recommendations and establish prices for products and services within the approved budget.
-Be held accountable for establishing and maintaining proper safety and sanitation procedures as well as ensuring proper repair and maintenance of foodservice equipment.
-Project manage as required.
-Ensure compliance with federal, state, local, and company regulations regarding the sale of alcohol, OSHA, payroll, employment, and EEO guidelines.
-Verify, prepare, and submit reports and monthly projections as required as well as ensure effective systems for cash, inventory, and payroll procedures are in place.


-Minimum 5 to 7 years of management experience in the contract foodservice industry, encompassing concessions and premium services in a sports venue.
-Sustainability experience preferred.
-Bachelor’s degree in business management or similar.
-Ability to communicate with various levels within the organization.
-Operational financial management accountability and budgeting experience.
-Prior project management experience preferred.
-Union and NPO experience preferred.

Who We Are

Delaware North operates concessions, clubs and suites for the NHL’s Buffalo Sabres at KeyBank Center and have been a partner of the Sabres since 1970, the year the team was founded. We manage concession outlets, suites and clubs, including a members-only fine dining restaurant, at the 19,200-seat arena.

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen – share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.



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