Premium Service Coordinator – Legends – Las Vegas Stadium (Las Vegas, NV)
Built on a system of people, process and execution, The Legends Way has helped to define our culture company-wide. It’s woven through our DNA and helps us provide standard-setting results for our partners. We are passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. Team-oriented and embody the Legends culture: we win and have fun doing it! Our track record speaks for itself – having been part of the most innovative stadiums in sports, including the state-of-the-art homes for the Dallas Cowboys, San Francisco 49ers, Atlanta Falcons among others.
The Project: Legends Global Sales has teamed up with the Raiders to help design and sell their future home in Las Vegas that’s set to open in 2020. The roughly 2 million square foot, 65,000+ seat venue will become an iconic symbol for the city of Las Vegas. If you have the passion and dedication to be a part of this premier new stadium project, learn more below:
Job Overview: The Premium Service Coordinator is primarily responsible for delivering a superior level of service to Club Seat Owners and Personal Seat License (PSL) accounts for the Las Vegas Stadium set to open in 2020. The Premium Service Coordinator should be a professional, customer service-oriented, well organized and positive individual. The Premium Service Coordinator will work under the guidance of the Manager of Premium Service.
-This position will be focused on servicing and retaining assigned club seat accounts through touchpoints, collections, contract execution, exceptional customer service and hospitality.
-Responsible for servicing roughly 1,000 assigned Club Seat accounts.
-Assist in servicing the remaining reserved seating accounts during the sales process and annual collections.
-Support the Premium Sales Consultants in creating new accounts in Archtics, processing PSL payments, preparing and executing PSL contracts, sending fully executed copies of contracts, and making a proper introduction to the customer.
-Produce and execute annual club seat payment invoicing and collections and work diligently toward a 100% collection rate each year.
-Deliver monthly touchpoints to Club Seat Owners via email, phone or written communications to ensure a quality year-round experience.
-Provide prompt and professional communication to Club Seat Owners and internal staff.
-Maintain accounts, contracts and notes in CRM/Salesforce.
-Uphold positive relationships and customer confidentiality.
-Assist in the creation and coordination of special events to aid in in all sales initiatives ( i.e. sales cocktail events, influencer events, deposit list conversions, out-of-market sales trips, etc.).
-Provide support for any inbound service related calls from PSL owners.
-Bachelor’s Degree or equivalent
-Prior sports sales/service/hospitality industry or equivalent experience is required
-Candidate should possess strong team-oriented work ethic and a positive, “Service-First” attitude
Excellent interpersonal, verbal and written communication skills with the ability to communicate effectively at all levels both internally and externally
-Candidate should possess excellent time management and organizational skills
-Candidate should work well within a team environment, offering assistance and support to team members
-Previous working experience with CRM/Salesforce and TicketMaster Archtics is a plus
-Able to work flexible hours (including evenings, weekends, and holidays)