General Manager of Concessions – University of Virginia/ARAMARK

General Manager of Concessions
University of Virginia/ARAMARK
Posted February 2014

The General Manager of UVA is responsible for the planning, management, and oversight of the Concessions & Clothing Department on campus. This manager will work closely with the UVA Athletic Staff to develop and sustain a top tier atheltic dining facility. In conjunction with direct reports, the manager will develop strategic operations plans aligned with the client’s mission, vision, and objectives to include sustainable practices while balancing the fiscal constraints of the operation. Develop and be accountable for a safety culture that creates a work environment where no one gets hurt. Establish and maintain food production systems (PRIMA) and procedures for the ordering, receiving, storing, preparing, and serving of food related products. Responsible for menu planning and development. Ensure that requirements for appropriate sanitation and food safety levels in respective areas are met. Develop operational component forecasts; monitor expenses and reports all variances. Responsible for component’s budgeting and accounting functions. Conduct period inventory. Coordinate and supervise unit personnel regarding production, merchandising, quality and cost control, and labor management. Recruit, hire, develop, and retain front line team. Provide Student, Client, Employee, and Community Advocacy. Drive customer service and employee engagement through effective use of customer and employee engagement surveys. Maintain records to comply with ARAMARK, government, and accrediting agency standards. Interact with Client Management and maintains effective client and customer relations at all levels within the client organization. Develop annual marketing plan for account. Look for opportunities to implement new products and services which support sales growth and client retention. Identify vertical sales growth opportunities and communicates with appropriate subject matter experts. Qualifications: Ideal candidates will possess a minimum of 5 years multi unit experience in dining, retail and or catering operations Previous experience working within an athletic/training table dining facility A minimum of 2 years primary financial accountability Proven track record of developing and implementing tools to increase top and bottom line as well as strong communication skills.

Please forward resume to:
Lauren Gambrino at


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