Position: Food and Beverage Manager
Location: Asheville, NC – U.S. Cellular Center
The City of Asheville is seeking a full-time Food & Beverage Manager to join the U.S. Cellular Center team. An employee in this class performs administrative and supervisory work in overseeing the operations of the U.S. Cellular Center Catering, Concessions and Merchandise. The Food & Beverage division of the U.S. Cellular Center collects, on average $1,000,000 in gross sales revenue annually. Work involves managing all personnel, accounting, purchasing, pricing, inventory control, sales, and scheduling functions of the food & beverage operation. Employee must exercise independent judgment, discretion, and initiative in completing assignments. Employee must also exercise tact and courtesy in frequent contact with City officials and employees and the general public. Work is performed with considerable independence under limited supervision of the U.S. Cellular Center General Manager and is evaluated through observation, conferences, review of work performed, cost of sales and per caps, and public approval.
The ideal candidate has experience in concessions, catering, high-volume transactions inventory control, product management, accounts payable/receivable, cash handling, and supervisory experience. Candidates who have worked as a Food and Beverage Manager in public assembly halls, venues, stadiums and amphitheaters are highly preferred!
This is an exempt position working 37.5 hours per week.
Must be willing to work event schedules including nights, weekends and holidays as needed.
Examples of Duties
Essential Duties and Responsibilities:
Prepares, plans and operates concessions by determining concession needs, staffing events, preparing cash boxes, reconciling safe funds and maintaining inventory.
Preparing and planning catering by maintaining catering contract, health inspection, business license, insurance and contract fees.
Purchases inventory for food and beverage by ordering appropriately based on type of event and number of stands, checking invoices for accuracy, writing checks for alcohol purchases, submitting invoices to Accounting department and entering invoices into budget spreadsheet.
Oversees merchandise sales by collecting percentage of money from performer or group and settling monies. When applicable staffs and oversees merchandise sales by U.S. Cellular Center team members.
Provides accounting of concession reports by proofing concession stand reports, event report, profit/loss statement, procurement cards and check order requests, submitting reports and reconciling check book.
Oversees event ‘count outs’ for all concession events with gross revenues of $30,000 or greater.
Supervises staff by hiring and training employees, ensuring quality service to patrons, providing necessary monies, responding to and resolving issues, scheduling and proofing payroll.
Trains, with assistance all part time & temp seasonal staff, as well as volunteer groups in responsible alcohol sales techniques. Ensures all staff serves in compliance with North Carolina ABC laws.
Responds to calls and emails from promoters, employees, vendors and patrons.
Enters monies from events into budget codes in Munis accounting program and ensures accuracy of accounts.
Performs other similar duties as required.
Associate’s degree in Business Administration, Management, Hospitality, Economics or related field, with three (3) to five (5) years of arena/live entertainment experience; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.
Licensing and Certifications:
Experience with Micros POS and Symphony Inventory Control Software preferred.
Please note: Licensing and Certifications must be obtained with in 6 months of employment.
Knowledge, Skills & Abilities
Comprehensive understanding of the field and application of advanced principles, techniques and theory.
Ability to interpret, process and use complex workplace data and graphics with abundant information and/or challenging presentations including detailed charts, tables, graphs and forms and/or complicated diagrams or maps.
Ability to conduct comprehensive research on organizational polices and procedures, best practices and innovative techniques.
Ability to think creatively for the primary purpose of increasing efficiency and effectiveness.
Ability to communicate effectively in spoken and written form.
Ability to research program documents and narrative materials, and develop reports from information gathered.
Ability to analyze situations to pinpoint problems and assist with solving problems or identifying sources of obstacles.
Ability to develop and maintain effective working relationships as required by work assignments.
Ability to work independently with limited supervision.
Ability to analyze and interpret policy and procedural guidelines and to apply this understanding to tasks.
Ability to bring resources together to resolve a problem or provide a solution.
Ability to lift at least 50 pounds.
Working Conditions/Physical Requirements:
Occasional outside work or exposure to unpleasant conditions and/or hazards
Occasional physical effort is required.